Return & Refund

Thank you for shopping with us!                                                                   

Return,

We have a 15 day buyer protection guarantee, this means we will accept your request for a refund within that time frame                                                

To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in original packaging
  • Your item needs to have the receipt or proof of purchase
  • You are responsible for shipping costs
  • If you are not entirely satisfied with your purchase, we're here to help.

 Order cancellation,


All orders can be canceled until they are shipped. If your order has been

paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds,

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs. We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page. 

Chubbi Cherri Team